Virtual IT Department Solutions

Want to Change Your IT Support from a ‘Cost Center’ to a ‘Productivity Center’?

Can you imagine how your organization would benefit if you had a ‘virtual’ I.T. Department with experts ready to handle every possible new technology? Working with Next I.T. gives you access to our 5 service delivery teams for one flat rate.

NextCARE is designed to provide pro-active support services that anticipate and prevent I.T. problems before they occur. The service is built upon the successful installation and configuration of technologies that our Helpdesk Team, Professional Services Team, and Network Operations Center (NOC) Team utilize to monitor and maintain critical technology systems.

 

 

Technology Solutions

That Make Business Sense

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Increase Productivity

NeXtCARE makes sure that your technology is always running at its best. We are maintaining your systems 24/7 and always available to answer user questions.

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Reduce Risk

With our predictive failure monitoring, we notify you of failing equipment. We can then order and replace before it stops your production.

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Leverage Technology

Top Organizations use technology to meet business goals. These organizations treat information as a strategic resource instead of a simple shared process.

What NextCare Includes:
Centralized Services Team
  • Threat Management
  • Monitoring and Patching
  • Anti-Virus and Anti-Spam
  • Desktop optimization
  • Backup and Disaster Recovery
Support Team
  • Triages client support requests
  • Remote & Onsite Support
  • Onsite Services
  • Onsite Services
Virtual Business Technology Advisor
  • Creates strategic technology roadmaps
  • Manages technology budget
  • Reviews support trends to reduce noise
Professional Services Team
  • Installing new technology, upgrades, and migrations
  • Solution Migrations
  • SWAT Team
Network Administrator Team
  • Proactive Technology Management
  • Implement ‘Best Practices’
  • Manages client technology standards
  • Aligns client technology to reduce ticket noise & downtime
  • Provides onsite support
  • Backup and Disaster Recovery

Service Report Card

Resolved Tickets ( All Boards)

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Customer Satisfaction

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Service Tickets Within SLA

Spam Virus Messages Blocked

Headquarters

423 West Norton Avenue
Muskegon, MI 49444

Call Us

Phone: 231-739-6398
Phone: 866-388-6398

Let Us Help You With Your Technology Needs!