Case Studies

Click the titles below to learn how Next I.T. has helped companies in a wide variety of fields improve security, increase efficiency, protect data, cut labor, and save money.

Managed I.T. Services Keeps This Radiology Practice In Business

Challenge

Before this medical services practice started working with Next I.T., they struggled with their technology.

  • Undependable WAN limited sharing patient records between two offices
  • Old servers and workstations crashed every day so they couldn’t book procedures
  • ‘Free’ POP email was not HIPAA compliant

Solution

  • Replaced their legacy equipment
  • Became their ‘virtual I.T. department’
  • Added Managed Backups
  • Proactive technology advice

Outcome

  • Back office staff is more efficient
  • The radiologists are spending more time reviewing X-Rays
  • Patient records are turned around quicker to the hospital surgeons

Productivity Improves With Proactive I.T. Management

Challenge

A worldwide automotive supplier was hit by a crypto virus that crippled their entire network. The virus caused most of workstations and servers to become bots and encrypt Terabytes of critical data.

Solution

Next I.T. immediately discovered and exterminated the virus

  • Deployed Cisco Umbrella and Webroot Antivirus on the network
  • Selectively restored their data to avoid reinfecting the servers
  • Plugged security holes at firewall

Outcome

With the network now stabilized, we continue to provide several ‘managed’ services to protect their users and network;

  • App & OS patch deployment
  • Monitor office equipment alerts ticketing system
  • Anti-virus and Anti Spam
  • Cisco Umbrella
  • Desktop optimization

A Long-Term Relationship Starts with Trust

Challenge

An employee benefits group called Next I.T. with a laundry list of frustrations and needed someone they could trust to help increase their productivity and efficiency.

Solution

  • Eliminated the obvious pains that were affecting the firm’s daily effectiveness
  • Laid out a sustainable, long-term strategy needed to keep up with their business goals

Outcome

  • Customer satisfaction has improved as their clients receive quicker response and better call clarity
  • Staff is now taking on new projects without having to hire as many new employees
  • User cyber awareness training recently helped prevent a potentially bad infection on their network

No More Sticker Shock With Managed Services

Challenge

A supply company contacted Next I.T. because their I.T. provider’s hourly break/fix costs were escalating and impossible to budget.

Solution

Next I.T. reorganized their I.T. spending so they could better leverage their I.T. costs

  • Replaced ‘hourly’ support with ‘fixed fee’
  • Fixed Challenge areas that client couldn’t afford with old ‘hourly’ support
  • Provided focus with Strategic I.T. planning

Outcome

The company now have control of their I.T. spending with our monthly fixed fee support.

  • Financed more dependable equipment
  • Purchased faster Internet with money saved
  • Buying a new phone system to handle business growth with the money saved

From ZERO to HERO

Challenge

A supply company contacted Next I.T. because their I.T. provider’s hourly break/fix costs were escalating and impossible to budget.

Solution

  • Next I.T. helped define their needs
  • Provided a roadmap for their I.T. upgrades
  • Helped the business migrate to new infrastructure with managed services across their environment

Outcome

  • 24/7, pro-active, system-wide support
  • Improved business processes through new technologies
  • Ability to quickly expand to meet growing business demands

o365 Saves the Day

Challenge

Aging infrastructure and software was becoming expensive to support and was making it difficult for three office locations to collaborate effectively.

Solution

  • Replaced their old on-premise Email server with Microsoft’s o365 email cloud solution
  • Migrated client from a workgroup to a domain for centralized management
  • Installed new firewalls & VPNs

Outcome

  • More efficiency around licensing and support for Outlook
  • Cloud-based e-mail has improved company efficiency and inter-office communication
  • All offices can get the information they need, when the need it

The BLOB

Challenge

A manufacturer wanted to integrate all of their ‘mixed’ technology inherited through mergers and acquisitions into a centrally managed system.

Solution

  • Installed a new virtual data center
  • Found & implemented new business applications that could ‘unify’ their disparate legacy systems
  • Integrated all of the different email systems into MS Office 365
  • Became the ‘virtual’ I.T. department

Outcome

  • Improved productivity by ‘unifying’ business applications
  • Responsive I.T. support with a single point of responsibility and control
  • Better collaboration using a single email system

A Pest Control Company Needs to Collaborate

Challenge

A large pest control client needed to quickly create a new enterprise operating environment across 5 cities.

Solution

  • Transitioned the outdated in-house PBX system to managed Cisco VoIP telephony
  • Linked all sites via fast resilient private network
  • Built virtual server data center
  • Implemented Data management including backup and monitoring providing an extra disaster recovery layer

Outcome

  • The environment was rolled out within 9 weeks
  • Offices can now collaborate easier with a unified phone system and jabber
  • The new environment is faster and more efficient than previously
  • Solution can easily integrate phone, mobiles, emails and Internet

I Need a New Phone System!

Challenge

A Security company’s had a failing PBX and needed it replaced ASAP! The service was outdated and they couldn’t find a company to repair it.

Solution

  • Provided a centrally managed, modern, VoIP telephony service
  • Delivered cost-effective service through VoIP
  • Created a standard telecommunications platform across offices
  • 24/7 support, 365 days a year

Outcome

  • Reliable in-bound and out-bound call center functionality for over fifty users
  • Increased productivity and throughput with wait times slashed in half
  • Improved flexibility, call control and reporting
  • Able to quickly move phones and offices with ease

Backups Are Important

Challenge

A new client came to us because they lost confidence in their tape backups and wanted a business continuity plan. The backups were time-consuming with long restoration times – many times the restores failed.

Solution

  • Deployed our Cloud DR solution which replicates the client’s mission critical servers to Next I.T’s cloud
  • Took the day to day backup management off their hands
  • Perform quarterly restore tests to ensure their important data is always available

Outcome

  • Business confidence due to the resilience of online backup service
  • Controlled and monitored from a central console
  • Continuous 24-hour support
  • Backup windows have been reduced by over 50%
  • Freed up I.T. teams time to focus on other added-value project

Investing in Education

Challenge

A K12 school client needed a high performance WAN to support students, staff and faculty with the ability to handle connectivity of over 2000 devices at peak times that could meet growing demands of end user expectations.

Solution

  • Designed a wireless network solution with the capability to deliver a reliable, quick service even at peak times
  • Installed an infrastructure that would easily scale up to support future plans
  • Worked with local ISP’s provide fast, redundant connections between schools

Outcome

  • Business confidence due to the resilience of online backup service
  • Controlled and monitored from a central console
  • Continuous 24-hour support
  • Transparent and predictable costs

Non Profit Challenges

Challenge

This non profit had aging I.T. infrastructure and minimal budget for I.T. support to keep up with the demands of a growing organization.

Solution

  • Secured remote access
  • Implemented stronger security policies
  • Consolidated all data from 3 outdated servers to 1 new server
  • Provide predictable cost-per-seat I.T. support for in-house and remote users

Outcome

  • Immediate improvements in staff productivity
  • Reliable business applications, services and networking
  • Responsive I.T. support with a single point of responsibility and control
  • Transparent and predictable costs

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